Submitting a ticket
Customers can submit support tickets at any time, day or night, from the customer portal. You will receive an email confirmation with a ticket reference.
Staffed hours
Staffed support hours: 08:00-17:00.
Tickets submitted outside staffed hours are queued and answered when the team is next available. Automated acknowledgements are sent at any time; they are not a substitute for a staff response.
Response targets
Response targets for maintenance plan customers will be published with the finalised plan details. Targets are goals for an initial response, not guarantees of resolution time.
What support covers
- Questions about your project, portal, invoices and account.
- Reporting defects in work we delivered.
- Requests for changes, which may require a change order or maintenance-plan time.
AI assistance
We may use AI to draft replies and summarise tickets. Sensitive replies are reviewed by a person before sending.
Contact
Email: Noahschmidt10@gmail.com.