Frequently asked questions

Starter covers up to 5 pages with 2 revision rounds, Business up to 12 pages with 3 rounds, and Premium up to 25 pages within approved scope with 4 rounds. The full list for each package is on the pricing and comparison pages.

Standard packages are paid 100% upfront. Custom projects are billed in three milestones: a 50% deposit, 25% after you approve the design milestone, and 25% before production launch.

Each package includes a fixed number of revision rounds, and every round is recorded in your project. Work beyond the included rounds or outside the agreed scope needs an approved change order with its own scope and price.

You receive the agreed intellectual property rights once the project is paid in full, subject to the licence terms of any third-party components such as fonts, images or plugins. Your domain name always remains yours.

Yes. You can keep your domain with your current registrar and point it at your new site, or use DNS services managed by Crestmont. Either way, the domain stays registered to you.

Your site launches only after it passes our internal quality checks and you formally approve it. Nothing is published to your live domain without that approval.

If we are waiting on you, we send reminders after 7 and 14 days of inactivity and escalate after 21 days. A project may then be paused under our disclosed policy. We never cancel a project silently.

No. Nobody can honestly promise rankings, traffic, leads or sales. We build the technical foundations search engines rely on and set up measurement so you can see how the site performs.

Yes, as an assistant. Package copy is AI-assisted draft copy that you review and approve, and our team uses AI to help draft and summarise. People make every decision about refunds, contracts, pricing and releases.

Customers can submit support tickets at any time from the customer portal. Our staffed support hours are published on the support policy page.

Refund requests are reviewed by our support team and decided by the Founder, except where law or card-network rules require otherwise. See the refund policy for details.

Yes. Monthly plans — Essential, Professional, Executive — cover hosting and upkeep after launch. Each website package requires a minimum plan (Starter: Essential, Business: Professional, Premium: Executive); you may choose a higher plan, and billing starts when you approve and launch your website. Full plan details are published on the hosting and maintenance page once finalised.