Website projects
You may ask to cancel a project at any time through your customer portal or a support ticket. Cancellation is confirmed by a person, never automatically. Any refund is handled under the refund policy, taking into account work already completed and approved.
Paused projects
If a project is inactive because we are waiting on you, we send reminders after 7 and 14 days, escalate after 21 days and may pause the project after 30 days. Paused projects can be restarted; they are not cancelled without notice.
Maintenance plans
Monthly maintenance plans (Essential, Professional, Executive) renew automatically each month. You can cancel from the billing section of your customer portal; cancellation takes effect at the end of the current billing period, and the current month is not prorated unless required by law.
Your website after cancellation
Your domain remains yours. Materials you have paid for in full are handed over in line with the development agreement.