Parties and plans
This agreement is between Talent Revenue Systems LLC ("Crestmont") and the customer organisation that subscribes to a maintenance plan (Essential $99/month, Professional $199/month, Executive $299/month).
What each plan includes
The services included in each plan (hosting, maintenance hours, content updates, security updates, monitoring, backups and support response targets) are listed on the plan page at the time you subscribe, and the version you subscribed to is recorded. Plan contents are awaiting final approval and will be published before maintenance plans are sold.
Billing
Plans are billed monthly in advance through our payment provider and renew automatically until cancelled. Unused hours and updates do not carry over. Work beyond the plan needs your approval before it starts and is quoted or billed as stated on the plan page.
Requests
Maintenance requests are made through the customer portal or a support ticket and are handled during staffed hours in line with the support policy.
Cancellation
You can cancel from the billing section of the customer portal. Cancellation takes effect at the end of the current billing period. Your domain remains yours, and backups and handover materials are provided in line with the cancellation policy.
Limits
Response targets are goals for an initial response, not guarantees of resolution time. Service levels, any credits, the limitation of liability and the governing law will be set during attorney review and are not yet part of this draft.