Who we are
This policy describes how Talent Revenue Systems LLC ("Crestmont", "we") handles personal information collected through crestmontwebsitedevelopment.com, the customer portal and our services. Questions can be sent to legal@crestmontwebsitedevelopment.com.
Information we collect
- Information you give us: your name, email address, phone number, business name, website address and the content of messages, quote requests and support tickets.
- Account information: login email, hashed password, two-factor authentication settings and session records.
- Project information: files, content, approvals, messages and revision history you share in the customer portal.
- Payment information: processed by our payment provider. We receive confirmation of payments and limited card details (such as card brand and last four digits); we do not store full card numbers.
- Technical information: IP address, browser type and security logs used to protect accounts and prevent abuse.
How we use information
- To respond to enquiries and prepare quotes.
- To deliver, support and bill for the services you purchase.
- To secure accounts, prevent fraud and investigate abuse.
- To send transactional emails about your account, projects, invoices and support tickets.
- To meet legal, tax and accounting obligations.
AI-assisted processing
We use AI tools to help draft content, summarise requests and route enquiries. People review AI output before it is used for decisions that affect you, and AI is never used to approve refunds, contracts, pricing or releases.
Service providers
We share information only with providers that help us operate — for example hosting, email delivery, payment processing and AI model providers — under terms that limit their use of the data to providing services to us. We do not sell personal information.
Cookies
We use strictly necessary cookies for sign-in sessions, security (CSRF protection) and short-lived notices.
We also set one first-party cookie (cm_attr) that remembers how you arrived at our site (for example the campaign name in a link and the page you came from) for up to 30 days, so that a quote request can be credited to that source. It is read only by our own server and never shared with advertisers. If your browser sends a Do Not Track or Global Privacy Control signal, we do not record the referring page.
We do not use third-party analytics or advertising cookies. If that changes, this policy will be updated and any required consent will be requested.
Phone calls
If we offer an automated phone receptionist, it tells callers at the start of the call that they are speaking with an AI system. Calls are recorded or transcribed only after the caller is told and, where the law requires it, has agreed. Call details are used to answer your enquiry and are kept under the same rules as other enquiries.
Retention
We keep account, project and billing records for as long as needed to provide services and meet legal and accounting requirements, and security logs for a limited period. Enquiries that do not become projects are deleted or anonymised after a reasonable period.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, and to opt out of certain processing. Send requests to legal@crestmontwebsitedevelopment.com. We will verify your identity before acting on a request and will not discriminate against you for exercising your rights.
Security
We use encryption in transit, hashed passwords, two-factor authentication for staff, role-based access and audit logging. No system is perfectly secure; we will notify affected people of security incidents as required by law.
Children
Our services are intended for businesses and are not directed to children under 13.
Changes
We will post updates on this page and note the effective date. Material changes will be communicated to account holders by email.