AI Receptionist
Custom AI voice agents, configured for your business on the voice provider you choose, that answer calls and hand the conversation to a person whenever it matters.
Ready — press Play to start the simulated call
A new customer calls after hours to arrange an estimate visit.
- SystemIncoming call · after hours · answered on the first ring
- AI receptionistHi, thanks for calling Northfield Renovation. I'm the AI assistant — I can answer questions and book visits. This call may be recorded so we can follow up; is that all right?
- CallerSure, that's fine. I'm hoping to get someone out to look at a bathroom remodel.
- AI receptionistHappy to help with that. Is this for a full remodel, or mainly the shower and tile?Asks a follow-up instead of reading a script
- CallerFull remodel. It's a small upstairs bathroom — oh, and we have a dog, so whoever comes should know.
- AI receptionistNoted — a small upstairs bathroom, full remodel, and a dog at home. I have Tuesday at 9 or Thursday at 10 for an estimate visit—Remembers details from earlier in the call
- CallerThursday at 10 works.Caller interrupts; the assistant stops and listens
- AI receptionistThursday at 10 it is. Can I take your name and the best number for a text confirmation?
- CallerJordan Ellis, and this number is fine.
- AI receptionistThanks, Jordan. You're booked for Thursday at 10 — I've sent a confirmation by text, and the team will see your note about the dog. Anything else?
- CallerNo, that's everything. Thanks!
- SystemCall completed · summary filed
- Outcome
- Estimate visit booked
- When
- Thursday 10:00
- Caller
- Jordan Ellis · (517) 555-0142
- Request
- Full remodel, small upstairs bathroom
- Notes
- Dog at home — tell the visiting team
- Follow-up
- Text confirmation sent; reminder the day before
An existing customer calls about a leak. The assistant recognises the urgency and hands over.
- SystemIncoming call · business hours
- AI receptionistHi, you've reached Northfield Renovation. I'm the AI assistant. How can I help today?
- CallerHi — you finished our kitchen last week and there's water coming from under the sink. It's spreading.
- AI receptionistI'm sorry — that's urgent, so I'm going to get a person on the line right now. While I connect you, is the water turned off under the sink?Recognises an urgent request
- CallerYes, I just shut the valve.
- AI receptionistGood. I'm transferring you to Sam on our team and passing along everything you've told me, so you won't have to repeat it.
- SystemWarm transfer to Sam (on-call) · call summary delivered with the transfer
- SystemCall completed · transferred to a person
- Outcome
- Transferred to a person (urgent)
- Customer
- Dana Morales · (517) 555-0187
- Issue
- Leak under the sink after last week's kitchen work
- Done during the call
- Water shut off at the valve
- Handled by
- Sam, on-call, with the call summary
A scripted illustration of one possible custom configuration — what a client's agent does depends on their provider and connected systems. A fictional business and callers on fictional numbers; every step is shown as text, so it works without sound. Play runs the call; Next line steps through it at your own pace.
Hear it for yourself: Crestmont's own line is answered by our AI receptionist. Call (517) 300-2055.
What it can do
Configured around your calls
We design, configure and connect AI voice agents as custom work for each client, built on the voice provider you choose. Depending on that provider and the systems you connect, an agent can answer questions from your approved information, collect caller details, take appointment or callback requests, send outcomes to your CRM and pass urgent or sensitive calls to your team.
The agent always identifies itself as an AI assistant, follows the recording-consent and calling rules that apply to you, and is configured, tested and approved by you before it takes a real call.
Inbound — what we can configure
- AnsweringAnswers the calls you route to it, at the hours you choose, with a greeting written for your business.
- Questions and intakeAnswers from the information you approve, asks follow-up questions and collects the details your team needs.
- Appointment requestsTakes appointment and callback requests. Booking straight into your calendar can be built where your scheduling tool and the provider support it.
- Urgent callsRecognises the call types you define as urgent and follows your rules — a callback task, an alert to your team, or a transfer where your phone setup supports it.
- RecordsCan send each caller's details and the outcome to your CRM, if it has an API we can connect within the scope.
- SummariesEach call can end with a written summary: who called, what they needed and what happens next.
Outbound — not offered today
- Not offered todayWe only sell AI voice capabilities that are fully implemented and tested. Outbound calling for clients is not one of them yet.
- Consent first, if ever offeredAny future outbound service would call only contacts who have given the consent the law requires for that kind of call.
Before any outbound calling could be offered, it would have to
- Call only contacts who have given the consent the law requires for that kind of call
- Check do-not-call and suppression lists before every call, and honour opt-outs immediately
- Call only within permitted hours in the contact's local time
- Identify itself as an AI assistant calling on behalf of your business
- Follow the recording and transcription consent rules that apply to the call
Voice
Choose how it sounds
Pick a voice style during setup from the voices your chosen provider offers. The styles below are text previews of tone, not recordings.
“Hi there — thanks so much for calling. What can I help you with today?”
“Good afternoon, you've reached the front desk. How may I direct your call?”
“Hey, thanks for calling! Are you looking to book something, or just have a question?”
“I understand. Let's take it one step at a time — first, is everyone safe?”
“Great to hear from you! We've got a few openings this week — want me to grab one?”
Audio samples: added here once the voice provider is approved. The exact voices, accents and languages available depend on the provider and are chosen with you during setup — English is standard, and other languages such as Spanish can be configured where the provider supports them.
Where it helps
Built around your calls
Inbound · Intake · Urgent rules
Home and repair services
Takes estimate requests after hours, captures job details and flags emergencies for the on-call person under your rules.
Inbound · Appointment requests
Appointment-based studios
Answers the common questions and takes booking or change requests; direct booking can be connected where your scheduling tool allows it.
Inbound · Intake · Records
Professional offices
Greets callers, runs a short intake and records each enquiry for the right person to follow up.
Inbound · Callback requests
Rental and hospitality
Answers availability and policy questions from your approved information and records callback requests.
Examples of how the service can be configured — not client results.
Connected
How it can connect
Each connection is optional and is agreed in the written scope of your project, depending on what your provider and systems support.
- 01Phone callCalls reach the agent through the voice provider you choose — forwarded from your existing number or on a new one.
- 02AI receptionistFollows the script and guardrails you approve and keeps the context of the call.
- 03CalendarOptional: connected where your calendar or booking tool and the provider support it.
- 04CRMOptional: caller details and outcomes sent to your CRM through its API.
- 05Website and formsThe same approved information can power your website assistant, so answers stay consistent.
- 06Your teamUrgent and sensitive calls follow your rules — a callback task, an alert, or a transfer where your phone setup supports it.
People stay in charge
A person is always one step away
Urgent, sensitive or complicated calls go to your team under rules you set — as a callback task with a summary, an alert, or a live transfer where your phone setup supports it. The “Urgent → a person” scenario in the simulated call above shows one way a handoff can be configured.
What we design for
- Natural conversation with sensible pacing, using your provider's voice technology
- Handling interruptions and changes of plan, as far as the provider supports it
- Remembering what the caller said earlier in the same call
- Answering from your approved information only
- Working at the hours you choose
What to know
- The assistant identifies itself as AI; it is designed to sound natural, not to pass as a person
- Outbound calling for clients is not offered today; we sell only capabilities that are implemented and tested
- Recording and transcription follow the consent rules that apply to your calls
- Telephone numbers, call minutes and voice-provider usage are billed by the provider
- AI can misunderstand; every agent has a path to a person
Setup
From first call to launch
- 01DiscoveryYour call types, hours, rules for urgent calls and the systems to connect.
- 02Script and guardrailsWhat the agent may answer, what it must hand over, and how it identifies itself.
- 03VoiceChoose a voice and pace from the options your chosen provider offers.
- 04ConnectionsCalendar, CRM and notifications, within the written scope.
- 05TestingTest calls on non-public numbers until the conversations meet your approval.
- 06Launch and reviewGo live on your number, then review call outcomes and refine together.
How it is priced
Quoted separately as custom development after a scope and feasibility review.
Custom projects are billed 50% as a deposit, 25% after the approved design milestone and 25% before production launch. Phone numbers, call minutes and voice-provider usage are billed by the provider.
Can I buy it now?
Not yet — it is coming soon. We only sell services that are fully implemented and certified, and the AI Receptionist has not completed its live call certification. Contact us if you would like to discuss it.
Is it a ready-made product?
No. Each AI Receptionist is a custom configuration built for one client on the voice provider they choose. What it can do depends on that provider and on the systems connected, and it is agreed in the written scope before work starts.
Will callers know they are talking to AI?
Yes. The agent identifies itself as an AI assistant. It is designed to sound natural and conversational — not to pretend to be a person.
What happens when the AI can't help?
It follows the rules you set: a callback task with a summary, an alert to your team or, where your phone setup supports it, a transfer. Every agent has a path to a person.
Can it make outbound calls?
Not at the moment. We only offer AI voice capabilities that are fully implemented and tested, and outbound calling for clients is not one of them today. Your agent answers incoming calls.
Which voices and languages are available?
That depends on the voice provider chosen for your project. You choose a voice and pace during setup; English is standard and other languages, such as Spanish, can be configured where the provider supports them.
How is it priced?
It is quoted in writing after a scoping call, like all custom work. Phone numbers, call minutes and voice-provider usage are billed by the provider.
AI Receptionist
Designed around the calls that matter
Tell us how your calls work today. We'll scope an agent around your hours, systems and rules, and quote it in writing once it is available.