How to request a refund
Submit a refund request from your customer portal (Billing) or by opening a support ticket. Include the reason and any supporting information.
Review and decision
- Our support team reviews and documents every request, including the work delivered and the project's history.
- Discretionary refunds are decided by the Founder of Crestmont. AI systems never approve or issue refunds.
- We tell you the decision in writing and, if a refund is approved, issue it to the original payment method through our payment provider.
What is generally considered
- Work completed and approved before the request.
- Third-party costs already incurred on your behalf (such as licences or domain fees), which are usually non-refundable.
- Whether the work delivered matched the agreed scope.
Your legal rights
This policy does not limit any refund rights you have under applicable law or payment-card network rules. Where those rules require a refund or a particular process, we follow them regardless of this internal workflow.
Contact
Billing questions: billing@crestmontwebsitedevelopment.com.